Akhil chawla, Dr. Reenu Rana, Dr. Mahesh Chandra Uniyal, Dr. Suneel Kumar. “Impact of Food & Beverage (F&B) Service Quality on Customer Satisfaction: A Case of Delhi Based Food Establishments”. Design Engineering, Nov. 2021, pp. 14880 -89, http://thedesignengineering.com/index.php/DE/article/view/6609.